Privacy Policy

1. Introduction

VG Automotive BV (company number 0801.390.937), located at Geeneinde 24, 2381 Weelde, attaches great importance to the protection of your personal data. In this privacy policy, we explain which personal data we collect and use and for what purpose.

2. Data Controller

The data controller for the processing of your personal data is:

3. What data do we collect?

We collect and process the following categories of personal data:

• Identification data: name, first name, address, email address, phone number
• Financial data: bank account number, credit information (if applicable)
• Vehicle data: license plate, chassis number, mileage of trade-in vehicles
• Technical data: IP address, browser type, device used when visiting the website
• Communication data: correspondence via email, phone or other channels

4. What do we use your data for?

Your personal data is processed for the following purposes:

• Executing sales agreements and delivering vehicles
• Providing services such as detailing, wrapping, PPF and ceramic coating
• Processing financing applications
• Managing the customer portal
• Answering questions and complaints
• Sending newsletters and marketing communications (only with your consent)
• Complying with legal obligations (e.g. accounting, taxation)
• Improving our website and services

5. Legal Basis

We process your personal data based on:

• Performance of a contract: when you buy a vehicle or use a service
• Legal obligation: for accounting, taxation and other legal obligations
• Legitimate interest: for improving our services and fraud prevention
• Consent: for marketing communications and newsletters

6. How long do we keep your data?

We do not keep your personal data longer than necessary for the purposes for which they were collected:

• Customer data: 10 years after last transaction (legal obligation)
• Financial data: 7 years (accounting obligation)
• Marketing data: until you withdraw your consent
• Website data: maximum 2 years

7. Who do we share your data with?

Your personal data may be shared with:

• Credit institutions: for processing financing applications
• DIV (Vehicle Registration Directorate): for vehicle registration
• Insurers: if necessary for insurance
• IT service providers: for hosting and maintenance of our systems
• Accountants and tax advisors: for legal obligations
• Government authorities: when legally required

We never sell your data to third parties for marketing purposes.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access: you can request what data we process about you
• Right to rectification: you can have incorrect data corrected
• Right to erasure: you can request to have your data deleted
• Right to restriction: you can have the processing of your data restricted
• Right to data portability: you can request your data in a structured format
• Right to object: you can object to certain processing
• Right to withdraw consent: for processing based on consent

To exercise any of these rights, you can contact us at info@vgautomotive.be or +32 456 53 60 65. We will process your request within one month.

9. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration or destruction. This includes:

• SSL certificates for secure communication
• Access control to systems with personal data
• Regular data backups
• Encryption of sensitive data

10. Cookies

Our website uses cookies to improve the user experience. Cookies are small text files stored on your device. We use:

• Functional cookies: necessary for the operation of the website
• Analytical cookies: to analyze website usage (only with your consent)

You can refuse cookies via your browser settings.

11. Filing a Complaint

If you believe that we are not processing your personal data correctly, you can file a complaint with the Data Protection Authority:

12. Changes

We reserve the right to modify this privacy policy. The most recent version can always be found on our website. We will notify you of significant changes.

13. Contact

For questions about this privacy policy or about the processing of your personal data, you can contact us: